Vector PC-Duo Installation Guide download pdf (Page 17)

PC-Duo overview

PC-Duo services

PC-Duo remote desktop solutions offer technicians a number of professional-quality

services for investigating and solving problems on Host remote computers, including:

 Remote Control: ability to view screen activity on an end-user‟s remote machine, and

with proper authorization, take control of and send keyboard/mouse inputs to the remote

machine in real-time

 Remote Clipboard: ability to copy selected items on the screen of a remote machine

into the clipboard on the remote machine and transfer the contents to the clipboard on

the technician‟s machine, and vice versa

 File Transfer: ability to drag-and-drop files or directories on the remote machine to

the technician‟s machine, and vice versa

 Host-based Chat: ability to chat with the end-user on a remote machine, and any

other technicians connected to that machine

 Remote Printing: ability to print selected items from the remote machine to a printer

attached to the technician‟s machine

 Host Administration: ability to view and edit configuration settings of the PC-Duo

Host installed on the remote machine

 Remote Management: ability to generate inventory of hardware and software assets

on remote machine, and to query and change certain system settings. See "Remote

Management features" for more information about tools available through this service.

Remote Management features

PC-Duo provides tools to enable technicians to generate inventory of hardware and

software assets on a remote computer, and to view/modify configuration settings.

Remote management tools include:

 Hardware Manager: provides a graphical view of physical devices and resources

available on the remote Host computer.

 Software Manager: provides a graphical view of the software applications that are

installed on the remote Host computer

 System Manager: provides a graphical view of various configuration settings on the

remote Host computer.

 Shared Resource Manager: provides a graphical view of currently available shared

resources (Shares) and any current network users with connections (Sessions) to the

remote Host computer to access the shared resources.

 Account Manager: provides a graphical view of currently available user, group and

system accounts on the remote Host computer.

 Service Manager: provides a graphical view of and ability to start/stop/restart

currently available services and system drivers on the remote Host computer.

 Process Manager: provides a graphical view of and ability to stop currently running

processes on the remote Host computer.

 Registry Manager: provides a graphical view of and ability to create/modify/delete

Registry keys on the remote Host computer.

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Vector PC-Duo Installation Guide Page 17