Vector PC-Duo Technical Information

1 PC-Duo Host Guide Release 11.6 June 2010 Vector Networks Technologies 541 Tenth Street, Unit 123 Atlanta, Georgia 30318 (800) 330-5035 ht

PC-Duo Host Guide 10 PC-Duo solutions Vector Networks provides two solutions for remote desktop support: PC-Duo Express PC-Duo Express is an easy-to-u

PC-Duo Host Guide 100 Restrict access with the following options:  “Access restrictions”: lock out connections to this Host.  “Connection per

Host Operation 101 Choose one of three options to determine whether or not visual effects should be disabled:  Enable visual effects on the Host

PC-Duo Host Guide 102  Font smoothing and ClearType  Menu shadows and Windows animations  Show window contents while dragging  Screen Save

Host Operation 103 Gateways tab The root Host for must be configured to report to one or more the Gateways; it is through these connections that termi

PC-Duo Host Guide 104  “Move Up”  “Move Down”  “Details”  “Resend Status”  “View Error” The Host Workstation ID is a unique identifie

Host Operation 105 The Screen tab for Terminal Services Hosts indicates that user-mode screen capture algorithm is the only option, and also indicated

PC-Duo Host Guide 106 Open chat window When there is an active connection to your Host, a chat room is automatically created that will include the Mas

Host Operation 107 Set up remote printing One of the key services provided by the remote support solutions is remote printing. the Master users will u

109 Command Line Configuration The following combination of the Host and Windows tools can be used to customize and automatically deploy the Host to o

PC-Duo overview 11 PC-Duo applications The PC-Duo remote desktop solutions include some or all of the following applications: PC-Duo Applications PC

PC-Duo Host Guide 110 Configure Host from the command line After installation, the Host can be configured using the PHSETUP command line utility. Sett

Command Line Configuration 111 PHSETUP command line syntax Set PHSETUP parameters directly from the command line, separating each parameter name and i

PC-Duo Host Guide 112 PHSETUP executes the commands in a specified text file, each command in the file is executed in sequence. See “PHSETUP control p

Command Line Configuration 113 setservicesecurityowner:Administrators removeadminsecurityace:* addadminsecurityace:Administrators,0xE003F addadminsecu

PC-Duo Host Guide 114 PHSETUP access parameters The following PHSETUP parameters correspond to the "Access tab" settings in the Host. Para

Command Line Configuration 115 permitted. If you set request or grant, you must also specify the requesttime or granttime. lockworkstationondefault: y

PC-Duo Host Guide 116 through Sunday and the subsequent days of the week. See “Time zone settings”.

Command Line Configuration 117 PHSETUP control parameters The table below lists and defines PHSETUP control parameters. Parameter Definition @path&a

PC-Duo Host Guide 118 /s (peer-to-peer) Specify the station when connecting directly to a Host computer for the purpose of configuring it. This value

Command Line Configuration 119 /u“domain\username" When configuring a Host computer, specify a user account name to use when connecting to the Ho

PC-Duo Host Guide 12 PC-Duo Master is a console application that technicians can use to establish remote support connections to one or more Host compu

PC-Duo Host Guide 120 mode:reset This command can be used in the following ways: • mode:reset, to reset standard settings to program defaults. • m

Command Line Configuration 121 PHSETUP effects parameters The following PHSETUP parameters correspond to the "Effects tab" settings in the H

PC-Duo Host Guide 122 and window animation 0x0020 - Show Window contents while dragging 0x0040 - Screen saver The default is 0x7F (all effects).

Command Line Configuration 123 PHSETUP error handling One or more of the following error messages may be returned if you supply mode:interactive at th

PC-Duo Host Guide 124 PHSETUP Gateways parameters The following PHSETUP parameters correspond to the "Gateways tab" settings in the Host.

Command Line Configuration 125 removegateway: “ protocol|port ”, “ station_specifier ” Remove a specified Gateway to which the Host is configured to r

PC-Duo Host Guide 126 PHSETUP general parameters The following PHSETUP parameters correspond to the "General tab" settings in the Host. Pa

Command Line Configuration 127 0x2 - File Transfer name:string Use this parameter to provide a string that specifies a new station name. NAME paramete

PC-Duo Host Guide 128 PHSETUP license parameter The following PHSETUP parameter corresponds to the "About tab" settings in the Host. Param

Command Line Configuration 129 PHSETUP options parameters The following PHSETUP parameters correspond to the "Options tab" settings in the H

PC-Duo overview 13  Record screen activity on one or more remote computers simultaneously using PC-Duo Gateway‟s screen recording feature. PC-Duo G

PC-Duo Host Guide 130 PHSETUP protocol parameters The following PHSETUP parameters correspond to the "Protocols tab" settings in the Host.

Command Line Configuration 131 tcp:on tcp:off Specify whether (on) or not (off) this Host computer supports the TCP/IP protocol. Specify tcpport when

PC-Duo Host Guide 132 preferredciphers:ciphers Set the list of encryption ciphers in order of preference from first to last. Ciphers are encoded as a

Command Line Configuration 133 PHSETUP security parameters The PHSETUP parameters in this section correspond to "Security tab" settings in t

PC-Duo Host Guide 134 PHSETUP screen parameters The following PHSETUP parameter corresponds to the "Screen tab" settings in the Host. Para

Command Line Configuration 135 PHSETUP Windows security parameters The following PHSETUP parameters correspond to Windows security settings on the &qu

PC-Duo Host Guide 136 removeservicesecurityace:user Set flags to remove service security rights for a given user (use the domain\username syntax). Use

Command Line Configuration 137 Use the * wildcard to remove admin security rights for all users, or *\user for the user in all domains, or domain\* fo

PC-Duo Host Guide 138 users, or *\user for the user in all domains, or domain\* for all userusers in the named domain.

Command Line Configuration 139 Install Host with the MSIEXEC command line MSIEXEC is an executable Microsoft program that interprets packages and inst

PC-Duo Host Guide 14 PC-Duo technologies PC-Duo remote desktop solutions utilize highly optimized technologies to deliver speed, performance and relia

PC-Duo Host Guide 140 /q n|b|r|f Specify a user interface level: /qn No user interface /qb Basic user interface /qr Reduced user interface, mo

Command Line Configuration 141 The following table contains a partial list of MSIEXEC setup options: Option Command Line Description /s setup.exe /s

PC-Duo Host Guide 142 HOSTSETTINGS The required the Host configuration properties that are passed to the PHSETUP utility. See “Configure Host from the

Command Line Configuration 143 installer is configured to reboot at the end of a silent installation, unless otherwise overridden by the REBOOT parame

PC-Duo Host Guide 144  The first example silently runs the Host installer file located in the C:\Program Files\...\Host directory and suppresses th

Command Line Configuration 145 Lock-down settings Use the Host lock-down feature to set individual settings to permanent values.  "Lock Host s

PC-Duo Host Guide 146 NOTE: You must be a member of the group used to create the lockdown originally (either RC Host Admins or Remote Control Host Adm

147

PC-Duo overview 15 PC-Duo services PC-Duo remote desktop solutions offer technicians a number of professional-quality services for investigating and s

PC-Duo Host Guide 16 PC-Duo connection types PC-Duo services are performed over service connections between a PC-Duo Master (with appropriate access r

PC-Duo overview 17 In order to execute this feature, both the MAC address and the last known IP address of the remote computer must be known. Since th

PC-Duo Host Guide 18 Peer-to-peer connections When a computer with PC-Duo Master establishes a direct connection to a computer with PC-Duo Host, the c

PC-Duo overview 19 Gateway-managed connections When a computer with PC-Duo Master establishes a connection to a computer with PC-Duo Host through a

PC-Duo Host Guide 20 Gateway (G)-managed connections from Master (M) to Host (H) . Firewall-friendly connections When PC-Duo Master users need acc

PC-Duo overview 21 directly to PC-Duo Gateway for recording and/or further transmission to a PC-Duo Master. Note: Because TS sessions are captured at

PC-Duo Host Guide 22 Limitations of TS Hosts Due to technical limitations and the nature of Terminal Services sessions, the following Host features ar

PC-Duo overview 23 PC-Duo security features One of the most valuable aspects of PC-Duo remote desktop solutions is the ability to create and enforce f

PC-Duo Host Guide 24 Authentication In the PC-Duo model, PC-Duo applications that request information and services are considered “clients” and those

PC-Duo overview 25 or information to any PC-Duo application acting as a client until it can validate that client‟s identity. PC-Duo provides the serve

PC-Duo Host Guide 26 contact its domain controller, Windows authentication will not usually be available. Behind the scenes, the PC-Duo Gateway and th

PC-Duo overview 27 relationship  Gateway-Host relationship Gateway Host No Gateway-managed (Master & Host are not in same domain)  Master-Ga

PC-Duo Host Guide 28  AES encryption (128-bit key) with SHA1 hash  Triple-DES (3DES) encryption (192-bit key) with SHA1 hash  RC4-compatible

PC-Duo overview 29 PC-Duo networking features PC-Duo remote desktop solutions support several standard transport protocols for computer-to-computer co

3 Table of Contents PC-Duo overview ...

PC-Duo Host Guide 30 PC-Duo documentation and technical support Each of the four PC-Duo components has its own guide:  PC-Duo Master Guide  PC

PC-Duo overview 31 File names and computer text can also be displayed in italics to indicate that you should replace the values shown with values appr

33 Host Installation The Host can be installed on any computer that runs a supported operating system (OS) and meets the minimum requirements describe

PC-Duo Host Guide 34 Requirements The Host can be installed and operated on any computer that runs a supported operating system (OS) and meets the min

Host Installation 35 The hardware requirements are:  Minimum requirements – Same as those specified by Microsoft for the respective operating syste

PC-Duo Host Guide 36 Installation notes The the Host can be installed using any of the following methods:  “Install via command line utility”  “

Host Installation 37 When a third-party utility program, such as Symantec Norton Ghost ™ or PowerQuest Drive Image, is used for operating system imagi

PC-Duo Host Guide 38  -y do not ask for confirmation; default is to prompt before continuing  -yes same as „-y‟  -guid deletes the HostID onl

Host Installation 39  RmHostId {078A9A01-6931-42A3-9371-EA00F1DC7D99} * This example enumerates the machines on the network, and deletes the HostID

PC-Duo Host Guide 4 Installation requirements ...

PC-Duo Host Guide 40 %VER% Host software version number (e.g. “v10.0.2.1003”) %PLATFORM% Host operating system platform (e.g. “Win2000”) %PROT% Networ

Host Installation 41  Optionally, set the Accounts: Guest account status policy to disabled to prevent problems with guest authentication to the Ho

PC-Duo Host Guide 42 Licensing If you download this software on a 30-day trial basis and want to continue using the product, you may purchase it by co

Host Installation 43 Upgrade a license key If you are upgrading your license, you will receive an Upgrade license key, which you should add using the

45 Host Operation The Host runs as a Windows service whenever you start up your computer. It can be configured to accept connections from a Master use

PC-Duo Host Guide 46 Start the Host Control Panel Configuration options are managed through the Host Control Panel. It can be accessed in any of the f

Host Operation 47 to the terminal services template settings for the Host instance. These command line switches are mutually exclusive, and cannot be

PC-Duo Host Guide 48 Status tab The Status tab indicates the current status of any remote control connections to your computer. View the status o

Host Operation 49 General tab Use the General tab to change preferences. Change the following from the General tab:  Station name: Modify the

PC-Duo overview 5 Move Up ...

PC-Duo Host Guide 50  Select Beep on connect/disconnect to hear a quick series of three tones rising in pitch whenever a remote connection succeeds

Host Operation 51 Security tab To authenticate the identity of the Master users who request a connection to the Host, choose your preferred authentica

PC-Duo Host Guide 52 To configure simple password authentication, consider the following options:  Select Allow connection with a simple password f

Host Operation 53 One of the strongest features of the is the availability of fine-grained permissions. the Master users or groups can be added or

PC-Duo Host Guide 54 Default Host security settings The following the Host security settings are set by default for Windows authentication:  Servic

Host Operation 55 In the Service Security tab, you can perform the following tasks:  Click Add to add a new the Master user or group for which y

PC-Duo Host Guide 56  Special Permissions: Indicates a non-standard grouping of permissions not exactly matching one or more of the previously desc

Host Operation 57 Each advanced permission is treated individually; click Allow or Deny for any of them. The following permissions exist:  Con

PC-Duo Host Guide 58 the Windows Security settings for files and directories, so you must have read permission on the files and directories you want t

Host Operation 59 In the Admin Security tab, you can perform the following tasks:  Click Add to add a Master user or group for which you will sp

PC-Duo Host Guide 6 Lock-down settings ...

PC-Duo Host Guide 60 In the Permissions tab of the Advanced Security Settings window, select an entry for which you want to assign advanced permiss

Host Operation 61 Each advanced permission is treated individually; click Allow or Deny for any of them. The following permissions exist:  Conne

PC-Duo Host Guide 62  Read Permissions determines whether a Master user or a group can view the Admin Security tab of the Host Security Settings wi

Host Operation 63  Full User/Modify All Settings: Includes permissions to view and modify all Host-specific settings, but does not include the Edit

PC-Duo Host Guide 64 In the Permissions tab of the Advanced Security Settings window, select an entry for which you want to assign advanced permission

Host Operation 65  Modify Licenses determines whether a Master user or group can add license keys via Add License button on the About tab.  Read

PC-Duo Host Guide 66 Options tab Use the Options tab to specify what happens to the keyboard, mouse, and display on your Host computer during a remote

Host Operation 67  Select Never suppress the local keyboard and mouse to retain control of the Host computer‟s keyboard and mouse when a Master use

PC-Duo Host Guide 68 Access tab Restrict access and require explicit permission to connect through settings on the Access tab. Restrict access wi

Host Operation 69  Select Lock out or Permit connection based on time zone to permit or prevent remote connections to your Host computer based on t

PC-Duo overview 7 PC-Duo overview Thank you for selecting PC-Duo™ remote desktop solutions. PC-Duo remote desktop solutions provide professional featu

PC-Duo Host Guide 70 2 minutes) within which you want to make a decision. If you do not respond within the specified time, the request is rejected aut

Host Operation 71 Effects tab Graphical effects on the Host screen during remote control connections can be configured through settings on the Effects

PC-Duo Host Guide 72  Aero Glass (desktop composition)  Background wallpaper or pattern  Mouse shadows and trails  Font smoothing and Clea

Host Operation 73 Protocols tab Configure the network protocols and ports for communication with the Host in the Protocols tab. The UDP/IP, TCP/

PC-Duo Host Guide 74 If you check Use Encryption, data exchanged over remote control connections are protected with an encryption algorithm negotiated

Host Operation 75 TCP/IP address restrictions Access to the Host over TCP can be restricted according to the IP address of the Gateway or the Master t

PC-Duo Host Guide 76 There are five options available:  Select Single Computer (at one IPv4 address) and enter an IP address in the Address fiel

Host Operation 77 Gateways tab Hosts can be configured to report to one or more Gateways. For security purposes, all connection attempts can be f

PC-Duo Host Guide 78  “Move Down”  “Details”  “Resend Status”  “View Error” The Host Workstation ID is a unique identifier generated at

Host Operation 79  If you do not know the station name and/or address of the Gateway to which you want to connect, click Find Gateway. The Find

PC-Duo Host Guide 8 What’s New with PC-Duo 11.6 PC-Duo 11.6 introduces the following new features and capabilities:  Terminal Services Host configu

PC-Duo Host Guide 80 the Host and use it to deliver other services such as remote control, file transfer, etc. The potential downside of always mainta

Host Operation 81 To edit the connection settings (protocol, port, or address) for any the Gateway, follow these steps: 1 Select any the Gateway li

PC-Duo Host Guide 82 View Error View Errors causes the Host to display a report showing SSL certificate errors. To view the error details of an un

Host Operation 83 Screen tab the includes two different types of screen capture technology:  Kernel-mode screen capture: Uses kernel-mode drivers t

PC-Duo Host Guide 84 By default, the Host will try to use kernel-mode screen capture first. If the kernel mode drivers are not present or not worki

Host Operation 85 Bandwidth throttling The user-mode screen capture technology has the ability to "throttle" itself to a restricted amount o

PC-Duo Host Guide 86  Polling frequencies (three values -- Capture Rate, Foreground, and Background, in milliseconds). Note however that the UI wi

Host Operation 87 You can create your own custom profile by selecting [Custom] from the drop-down list and specifying your desired parameters.

PC-Duo Host Guide 88 About tab View product and license key information in the About tab NOTE: To configure a Host to support one or more Termi

Host Operation 89 Add a license key To add a license key to the License(s) list, follow these steps: 1 Click Add License. The Add License Key windo

PC-Duo overview 9  Bandwidth throttling: PC-Duo 11.2 allows screen capture settings to be modified in order to reduce the amount of bandwidth used.

PC-Duo Host Guide 90 The system information report is automatically generated and saved as a plain text file on your desktop. The name of the text

Host Operation 91 Terminal Services tab Hosts can be configured to allow remote viewing and remote control of one or more simultaneous Terminal Servic

PC-Duo Host Guide 92 Most of the configuration options are the same as those available on the standard Host Control Panel, although the About and

Host Operation 93 For more information about specific configuration settings available for the Terminal Services template, see below:  “General

PC-Duo Host Guide 94 Note that the title bar shows the session number (in this case, "Session 1"). Each root Host is capable of supportin

Host Operation 95 In this example, whenever a user with administrator credentials for the VMWARE domain gets a terminal session, the root Host on t

PC-Duo Host Guide 96 General tab The General tab allows you to set some preferences about appearance and notifications for terminal session Hosts.

Host Operation 97  Beeping: Set auditory cues to indicate when a Master user requests to connect to your Host computer.  Select Beep on connect/

PC-Duo Host Guide 98 The following authentication methods are available:  “Simple password configuration”  “Windows authentication configur

Host Operation 99 The following options can be configured from the Options tab:  “Keyboard and mouse suppression” (disabled for terminal session