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PC-Duo Host Guide
12
PC-Duo Master is a console application that technicians can use to establish remote
support connections to one or more Host computers. With PC-Duo Master, you can:
Make one or more peer-to-peer remote support connections to Host computers in your
network.
Connect to PC-Duo Gateway and make one or more Gateway-managed remote
support connections to Host computers from a directory of available Hosts.
View the entire screen of the remote computer.
Take complete control of a Host computer using the local keyboard and mouse.
Share control of the Host computer with its end-user.
Passively monitor the Host computer without exercising control.
Use the clipboard transfer feature to transfer portions of text, bitmaps, and other
objects between your Host and Master computers.
Use the PC-Duo file transfer feature to copy files between your Host and Master
computers.
Use the PC-Duo remote printing feature to print locally from applications running on a
remote computer.
Record screen activity on the Host and play back the recording on the Master.
Chat with end-user and any other technicians connected to the same Host.
For more information about configuring and operating PC-Duo Master, please see the
PC-Duo Master Guide.
PC-Duo Gateway
PC-Duo Gateway is an enterprise class server, which provides centralized administration,
security and management for a network of remote support connections to Host
computers in your environment.
With PC-Duo Gateway configured as the hub of your remote support network, you can:
Organize large numbers of Host computers into logical groups for easier access and
management.
Reach remote computers outside the network, behind firewalls or NAT-devices.
Utilize SSL for certificate-based authentication.
Create custom access rights policies and apply them to groups to make configuration
changes more quickly and efficiently.
Monitor and manage remote support activity in real-time.
Keep detailed records of all remote support activity in your network with
comprehensive audit logs.
- PC-Duo Host Guide 1
- Table of Contents 3
- PC-Duo overview 7
- What’s New with PC-Duo 11.6 8
- PC-Duo solutions 10
- PC-Duo applications 11
- PC-Duo Gateway 12
- PC-Duo Deployment Tool 13
- PC-Duo technologies 14
- PC-Duo services 15
- PC-Duo connection types 16
- Peer-to-peer connections 18
- Gateway-managed connections 19
- Root Host for TS sessions 21
- Transient Hosts 21
- Recording TS Hosts 21
- VNC connections 22
- PC-Duo security features 23
- Authentication 24
- Endpoint Authentication 26
- Authorization 27
- Auditing 27
- Encryption 27
- Order of precedence 28
- PC-Duo networking features 29
- Computer text 30
- Screen interaction 30
- Variable text 30
- Technical support options 31
- Host Installation 33
- Requirements 34
- Installation requirements 35
- Network requirements 35
- Installation notes 36
- Generate unique HostIDs 37
- HostPrep command line syntax 37
- Remove duplicate Host IDs 38
- RmHostID command line syntax 38
- Requirements for RmHostID 39
- Configure security settings 40
- Licensing 42
- Upgrade a license key 43
- Host Operation 45
- Start the Host Control Panel 46
- Status tab 48
- General tab 49
- Security tab 51
- Permissions 52
- Service Security tab 54
- Edit. The Permission Entry 56
- Admin Security tab 58
- Settings Security tab 62
- Options tab 66
- Access tab 68
- Connection permission 69
- Permission for connection 70
- Select ciphers 74
- TCP/IP address restrictions 75
- Add Gateway 78
- Edit Gateway 80
- Remove Gateway 81
- Move Up 81
- Move Down 81
- Details 81
- Resend Status 81
- View Error 82
- Bandwidth throttling 85
- About tab 88
- Add a license key 89
- Terminal Services tab 91
- Setting Users for TS Hosts 94
- Effects tab 100
- Protocols tab 102
- Gateways tab 103
- Manage Gateway order 104
- Screen tab 104
- Open chat window 106
- Set up remote printing 107
- Command Line Configuration 109
- PHSETUP command line syntax 111
- PHSETUP syntax examples 112
- PHSETUP access parameters 114
- PHSETUP control parameters 117
- “u=host_key" 118
- “w={host_key}" 118
- mode:terminalservices, to 119
- mode:lockdown, which is not 119
- mode:terminalservices 120
- PHSETUP effects parameters 121
- PHSETUP error handling 123
- PHSETUP Gateways parameters 124
- PHSETUP general parameters 126
- NAME parameter macros 127
- PHSETUP license parameter 128
- PHSETUP options parameters 129
- PHSETUP protocol parameters 130
- PHSETUP security parameters 133
- PHSETUP screen parameters 134
- *\user for 138
- MSIEXEC options 139
- SETUP.EXE options 140
- MSIEXEC variables 141
- Examples 143
- Start/Wait 144
- Lock-down settings 145
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