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PC-Duo overview
15
PC-Duo services
PC-Duo remote desktop solutions offer technicians a number of professional-quality
services for investigating and solving problems on Host remote computers, including:
Remote Control: ability to view screen activity on an end-user‟s remote machine, and
with proper authorization, take control of and send keyboard/mouse inputs to the remote
machine in real-time
Remote Clipboard: ability to copy selected items on the screen of a remote machine
into the clipboard on the remote machine and transfer the contents to the clipboard on
the technician‟s machine, and vice versa
File Transfer: ability to drag-and-drop files or directories on the remote machine to
the technician‟s machine, and vice versa
Host-based Chat: ability to chat with the end-user on a remote machine, and any
other technicians connected to that machine
Remote Printing: ability to print selected items from the remote machine to a printer
attached to the technician‟s machine
Host Administration: ability to view and edit configuration settings of the PC-Duo
Host installed on the remote machine
For more information, see PC-Duo Master Guide.
- PC-Duo Master Guide 1
- Table of Contents 3
- PC-Duo overview 7
- What’s New with PC-Duo 11.6 8
- PC-Duo solutions 10
- PC-Duo applications 11
- PC-Duo Gateway 12
- PC-Duo Deployment Tool 13
- PC-Duo technologies 14
- PC-Duo services 15
- PC-Duo connection types 16
- Peer-to-peer connections 18
- Gateway-managed connections 19
- Root Host for TS sessions 21
- Transient Hosts 21
- VNC connections 22
- Supported Platforms 23
- PC-Duo security features 24
- Identity Authentication 25
- Endpoint Authentication 26
- Authorization 27
- Auditing 27
- Encryption 28
- PC-Duo networking features 29
- Screen interaction 30
- Variable text 30
- Computer text 30
- Technical support options 31
- Master Installation 33
- Requirements 34
- Display considerations 36
- Installation notes 37
- Start options 38
- Licensing 39
- Upgrade your license 40
- Master Operation 41
- Host status icons 42
- Peer-to-Peer Hosts tab 44
- Create a UDP/IP search 47
- Gateway Hosts tab 55
- Connect to a Gateway Host 56
- Play a recording 59
- Add a Gateway 59
- Send Wake-on-LAN Signal 62
- Active Connections tab 64
- History tab 66
- Favorites tab 68
- Connection tab 69
- Connect As tab 72
- Startup tab 73
- Effects tab 74
- Cycling Monitor Hosts tab 75
- Remove Host computers 77
- Clear all Host computers 77
- VNC Hosts 78
- Connect 82
- Connect Special 82
- Record 83
- Stop Recording 83
- Play Recording 83
- Delete Recording 83
- Export Recording 83
- Add to Favorites 84
- Add to Cycling Monitor Hosts 84
- Save as Shortcut 84
- Properties 85
- Icon viewing options 88
- Gateway 89
- Options 89
- Gateway Hosts 90
- History 91
- Clipboard 92
- Keyboard Mapping 93
- Restore Default 94
- Restore All 95
- Connection 95
- Startup 96
- Remote Control 97
- Effects 99
- File Transfer 100
- Cycling Monitor Settings 101
- General 102
- TRL key 104
- TRL key down 105
- Connection Window Operation 109
- Tool bar options 110
- Remote Control tab 112
- Edit > Send 115
- Open chat window 118
- File Transfer tab 121
- File transfer resume 123
- Remote Printing tab 125
- Cancel a remote print job 127
- Remote Management tab 128
- Hardware Manager 130
- WMI Class 132
- Cache Memory 134
- CDROM Drive 136
- Logical Disk 141
- Logical Disk Changes 143
- Memory Devices 144
- Network Adapters 151
- PCMCIA Devices 153
- Physical Disk 154
- Physical Memory 156
- Printer 157
- System Enclosure 161
- USB Ports 163
- Video Controller 164
- Video Monitor 166
- Software Manager 168
- System Manager 170
- Computer System 171
- Desktop 173
- Event Log Files 174
- Network Login Profile 176
- Operating System 178
- Page File 181
- Page File Usage 183
- Tasks Scheduled 184
- TCP/IP Settings 185
- Time Zone 186
- Shared Resource Manager 188
- Sessions 189
- Account Manager 191
- System Accounts 192
- Service Manager 194
- Commands 195
- System Drivers 195
- Component 197
- Win32_Service 197
- Win32_SystemDriver 197
- Process Manager 198
- Registry Manager 201
- Event Manager 203
- Power Manager 205
- Power Summary 205
- Shutdown Manager 207
- Power Scheme Manager - XP 208
- Global Settings 209
- Power Scheme Settings 212
- Menu options 215
- Suppress Host 219
- Playback Window Operation 221
- Playback options 224
- Playback window settings 228
- Recording properties 230
- Gateway properties 231
- Delete options 232
- Recording format options 233
- Command Line Configuration 245
- Command line options 246
- “w={host_key}” 248
- “u=host_key” 248
- Command line syntax examples 249
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