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PC-Duo overview
27
Gateway. The Host will validate the Gateway Server certificate before accepting the
connection, ensuring that the Host is communicating with the correct Gateway Server.
In summary, SSL can be used by the Master to authenticate a Gateway, and by a Host to
authenticate a Gateway when the Host is outside the domain:
Connection
Client
Server
SSL
Supported
Peer-to-peer
Master
Host
No
Gateway-managed (Master & Host are in same domain)
Master-Gateway
relationship
Master
Gateway
Yes
Gateway-Host
relationship
Gateway
Host
No
Gateway-managed (Master & Host are not in same domain)
Master-Gateway
relationship
Master
Gateway
Yes
Gateway-Host
relationship
Host
Gateway
Yes
Authorization
One of the strongest features of PC-Duo remote support solutions is the fine-grained
access control. For example, to perform remote support, you must have the following:
Proper credentials with which to connect to the Host computer
Authorization to view the Host computer remotely
Authorization to control the Host computer remotely
Your credentials are established when you connect to a Host computer (or to a PC-Duo
Gateway), and persist until the connection breaks. You can configure access and other
rights directly on the Host computer for peer-to-peer connections. Alternatively, you can
use the PC-Duo Gateway to enforce custom access rights policies on PC-Duo Master
users, roles, or groups for Gateway-managed connections.
Auditing
PC-Duo Gateway provides a detailed log of connection attempts, actions and other
activities that occur in the network. This log is also customizable and exportable to 3rd
party reporting products using standard formats.
- PC-Duo Master Guide 1
- Table of Contents 3
- PC-Duo overview 7
- What’s New with PC-Duo 11.6 8
- PC-Duo solutions 10
- PC-Duo applications 11
- PC-Duo Gateway 12
- PC-Duo Deployment Tool 13
- PC-Duo technologies 14
- PC-Duo services 15
- PC-Duo connection types 16
- Peer-to-peer connections 18
- Gateway-managed connections 19
- Root Host for TS sessions 21
- Transient Hosts 21
- VNC connections 22
- Supported Platforms 23
- PC-Duo security features 24
- Identity Authentication 25
- Endpoint Authentication 26
- Authorization 27
- Auditing 27
- Encryption 28
- PC-Duo networking features 29
- Screen interaction 30
- Variable text 30
- Computer text 30
- Technical support options 31
- Master Installation 33
- Requirements 34
- Display considerations 36
- Installation notes 37
- Start options 38
- Licensing 39
- Upgrade your license 40
- Master Operation 41
- Host status icons 42
- Peer-to-Peer Hosts tab 44
- Create a UDP/IP search 47
- Gateway Hosts tab 55
- Connect to a Gateway Host 56
- Play a recording 59
- Add a Gateway 59
- Send Wake-on-LAN Signal 62
- Active Connections tab 64
- History tab 66
- Favorites tab 68
- Connection tab 69
- Connect As tab 72
- Startup tab 73
- Effects tab 74
- Cycling Monitor Hosts tab 75
- Remove Host computers 77
- Clear all Host computers 77
- VNC Hosts 78
- Connect 82
- Connect Special 82
- Record 83
- Stop Recording 83
- Play Recording 83
- Delete Recording 83
- Export Recording 83
- Add to Favorites 84
- Add to Cycling Monitor Hosts 84
- Save as Shortcut 84
- Properties 85
- Icon viewing options 88
- Gateway 89
- Options 89
- Gateway Hosts 90
- History 91
- Clipboard 92
- Keyboard Mapping 93
- Restore Default 94
- Restore All 95
- Connection 95
- Startup 96
- Remote Control 97
- Effects 99
- File Transfer 100
- Cycling Monitor Settings 101
- General 102
- TRL key 104
- TRL key down 105
- Connection Window Operation 109
- Tool bar options 110
- Remote Control tab 112
- Edit > Send 115
- Open chat window 118
- File Transfer tab 121
- File transfer resume 123
- Remote Printing tab 125
- Cancel a remote print job 127
- Remote Management tab 128
- Hardware Manager 130
- WMI Class 132
- Cache Memory 134
- CDROM Drive 136
- Logical Disk 141
- Logical Disk Changes 143
- Memory Devices 144
- Network Adapters 151
- PCMCIA Devices 153
- Physical Disk 154
- Physical Memory 156
- Printer 157
- System Enclosure 161
- USB Ports 163
- Video Controller 164
- Video Monitor 166
- Software Manager 168
- System Manager 170
- Computer System 171
- Desktop 173
- Event Log Files 174
- Network Login Profile 176
- Operating System 178
- Page File 181
- Page File Usage 183
- Tasks Scheduled 184
- TCP/IP Settings 185
- Time Zone 186
- Shared Resource Manager 188
- Sessions 189
- Account Manager 191
- System Accounts 192
- Service Manager 194
- Commands 195
- System Drivers 195
- Component 197
- Win32_Service 197
- Win32_SystemDriver 197
- Process Manager 198
- Registry Manager 201
- Event Manager 203
- Power Manager 205
- Power Summary 205
- Shutdown Manager 207
- Power Scheme Manager - XP 208
- Global Settings 209
- Power Scheme Settings 212
- Menu options 215
- Suppress Host 219
- Playback Window Operation 221
- Playback options 224
- Playback window settings 228
- Recording properties 230
- Gateway properties 231
- Delete options 232
- Recording format options 233
- Command Line Configuration 245
- Command line options 246
- “w={host_key}” 248
- “u=host_key” 248
- Command line syntax examples 249
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