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PC-Duo Gateway Guide
12
With PC-Duo Gateway configured as the hub of your remote support network, you can:
Organize large numbers of Host computers into logical groups for easier access and
management.
Reach remote computers outside the network, behind firewalls or NAT-devices.
Utilize SSL for certificate-based authentication.
Create custom access rights policies and apply them to groups to make configuration
changes more quickly and efficiently.
Monitor and manage remote support activity in real-time.
Keep detailed records of all remote support activity in your network with
comprehensive audit logs.
Record screen activity on one or more remote computers simultaneously using PC-
Duo Gateway‘s screen recording feature.
PC-Duo Gateway includes the PC-Duo Gateway Administrator, a tool for configuring the
Gateway and for monitoring, managing and auditing remote support activity in your
network.
For more information about configuring and operating PC-Duo Gateway, please see the
PC-Duo Gateway Administrator Guide.
PC-Duo Deployment Tool
PC-Duo Deployment Tool is an easy-to-use software distribution utility that automates the
deployment and installation of PC-Duo applications to remote computers in your network.
With PC-Duo Deployment Tool, you can:
Automatically deploy an image of PC-Duo Host, Master or Gateway to one or more
computers or groups of computers in your network and avoid manual effort of going to
each machine.
Create an image of PC-Duo Host, Master or Gateway with custom configuration
options that can be mass deployed on large numbers of computers in your environment.
Create and push custom configuration options for PC-Duo Host, Master or Gateway,
without having to reinstall underlying software.
Use Active Directory to find remote computers and push software and configuration
settings to them.
For more information about configuring and operating PC-Duo Deployment Tool, please
see the PC-Duo Deployment Tool Guide.
- PC-Duo Gateway Guide 1
- Table of Contents 3
- PC-Duo overview 6
- What’s New with PC-Duo 11.6 7
- PC-Duo solutions 9
- PC-Duo applications 10
- PC-Duo Master 11
- PC-Duo Gateway 11
- PC-Duo Deployment Tool 12
- PC-Duo technologies 13
- PC-Duo services 14
- PC-Duo connection types 15
- Peer-to-peer connections 17
- Gateway-managed connections 18
- Root Host for TS sessions 20
- Transient Hosts 20
- Recording TS Hosts 20
- VNC connections 21
- PC-Duo security features 22
- Identity Authentication 23
- Endpoint Authentication 24
- Authorization 25
- Auditing 25
- Encryption 26
- PC-Duo networking features 27
- Computer text 28
- Screen interaction 28
- Variable text 28
- Technical support options 29
- Gateway Installation 31
- Requirements 32
- Network requirements 33
- Configuration options 34
- Installation notes 35
- Gateway service accounts 36
- SSL certificates 38
- View Certificate 41
- Install Certificate 43
- Licensing 45
- Upgrade a license key 46
- Gateway Operation 49
- Start the Gateway 50
- Configure the Gateway 53
- Send Wake-on-LAN Signal 55
- Menu options 56
- Gateway Configuration 59
- Add a Gateway 60
- Connect/Disconnect 61
- About the product 61
- Export List 61
- Connection tab 63
- Connect As tab 64
- Gateway Server Settings 66
- General tab 67
- Auditing tab 69
- Protocols tab 75
- Encryption tab 78
- Schedule tab 79
- Recording tab 82
- Bandwidth throttling 84
- Description string 85
- Licenses tab 86
- Network tab 88
- Poll for Hosts 90
- Remove a polling schedule 91
- Edit a polling schedule 91
- Poll Now 95
- Gateway Security 96
- Data Services Security 97
- Settings Security 101
- Edit. The Permission Entry 102
- Operation Security 105
- Managed Hosts 108
- All Hosts group 109
- Manage groups 110
- Remove a group 111
- Rename a group 111
- General group properties 112
- Group security 113
- Host security for a group 115
- Session security for a group 119
- Hosts in a group 121
- Manage Hosts 122
- Remove a Host from a group 123
- General properties 123
- Host security 124
- Effective security 127
- View. The 128
- Session security 131
- Sessions 134
- Groups tab on the 136
- Terminal Services group 137
- System group 138
- Gateway Server Performance 140
- Unmanaged Hosts 141
- Active Status 142
- Active Gateway Data Services 143
- Active Hosts 144
- Active Recordings 145
- Reverse Connections 145
- Pending Host Status Updates 146
- About the Gateway 147
- Gateway Messages 149
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