Vector PC-Duo User Manual download pdf (Page 36)

PC-Duo Gateway Guide

Gateway service accounts

The Gateway service runs as a domain-based or local account, not as LocalSystem or

another built-in account. As part of the installation procedure, the Gateway installer will

prompt you for an account username and password, with the default being

"RemoteControlGateway". If the account you select does not exist, you will be prompted

to create it. You must have the proper domain administrative privileges to create an

account on your domain.

This account is used by the Gateway to identify itself when it connects to computers

running the Host. The same domain user account can be used for all Gateways installed

on your network.

Use the default service account

The default is to create a domain user account named 'RemoteControlGateway'. One

advantage of using this account name is that Hosts installed after this domain account is

created will automatically grant full access rights to this account, whether or not the Host

is configured to report to the Gateway Server. This facilitates access to Hosts that are not

preconfigured to report to the Gateway Server.

Use a different service account

The default account does not need to be used; a different account name can be used

instead. However, once the Gateway has been installed, you cannot just change this

service account in the Windows Service Control manager and have it function properly.

If you wish to change the account with which the Gateway Service runs, the

recommended course of action is to uninstall the Gateway and reinstall it specifying the

desired account. This will ensure that the Gateway is installed and configured correctly.

The Gateway's database will remain intact during this procedure but some local settings

made in the Gateway Administrator may be lost.

If you need to change the account after installation and cannot uninstall/reinstall, please

contact technical support.

Use shared screen password authentication

Previously, if the Host was installed before domain ‗RemoteControlGateway‘ account

had been created, this account had to be added manually to the Host security settings (or

some other Gateway account had to be created and added to the Host security settings).

Now, as long as the Gateway is on the known list of Gateways on the Host‘s Gateways

tab, the Host will automatically add that Gateway‘s user account to its security settings

list with full access rights. With this autoconfiguration feature, there is no longer any need

to manually add the default Gateway user account or to create and configure a new

Gateway user account on the Host.

The Host and a known Gateway (i.e. the Gateway listed on the Host‘s Security Settings

tab) are now programmed to automatically establish a 16-byte secret password between

each other called a 'shared secret password‘. This secret is established behind the

scenes when the Host and the known Gateway first communicate with each other, and is

unique on a per-Gateway basis.

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Vector PC-Duo User Manual Page 36